Upgrade Predictions

Last-minute room upgrades can make it hard to plan your housekeeping effectively. Flexkeeping now does the predicting for you. 

Our system checks for overbookings, predicts likely upgrades, and includes them in your Housekeeping Week View. This gives your team a clearer, more accurate picture of how many cleans to expect each day and how many upgrades to prepare for. 

Key Capabilities

Predicted Upgrades Are Easily Visible: In the Housekeeping Week View, upgraded reservations are included in the total number of expected cleans

More Accurate Forecasting: Users will know exactly how many rooms need cleaning—no more gaps or last-minute surprises caused by overbooked rooms. 

Smarter Front Office Coordination: The front desk gets clear upgrade suggestions based on real-time availability and booking priorities.

How It Works

When Flexkeeping detects that a room type is overbooked, it applies upgrade logic to distribute the extra reservations into higher-ranked available room types. Here’s how the logic works:

1. Check for overbookings.

First, we calculate how many confirmed reservations there are for each room type, and compare that to how many units are available.

2. Select reservations to upgrade.

From the extra reservations, we choose which one gets upgraded and where. This can be done based on the room type upgrade matrix.

3. Assign upgrades. 

Candidates for upgrades are automatically moved to available room types that are ranked higher. These predicted upgrades are then included in the total number of expected cleans on your Housekeeping Week View, making it far easier for teams to forecast their staffing needs and cleaning plans. 

How to Set It Up 

Using the Upgrade Predictions Editor, you can set up a unique ranking system for upgrades. The “Space Types” tab allows you to define a hierarchy of possible upgrades for room types. For example, Standard → Superior → Deluxe. 

FAQs

How does the system identify the overbooked reservations? 

Earlier arrival times get a higher priority. The system will place reservations in available units of the room type they booked by order of who is scheduled to arrive earliest. Any reservations remaining after this process will be considered candidates for a room upgrade.